Guest Services

At Your Service, Always

From the warmth of your welcome to the ease of your departure, every detail is thoughtfully attended to by our dedicated team.

Arrival & Departure


Welcome Message

Every guest receives a personalised welcome letter upon check-in, along with a complimentary glass of champagne and a curated guide to the week's events.

Check-in Assistance

Our reception team guides you through a seamless check-in experience. Express check-in is available for returning guests and Prestige Club members.

Check-out Information

Standard check-out is at 11:00 AM. Late check-out until 3:00 PM is complimentary for Prestige Club members. Express check-out is available via in-room television.

Luggage Storage

Complimentary luggage storage for early arrivals and late departures. Our porters will deliver luggage to your room when ready.

Airport Transfer

Private driver transfers from all nearby airports/stations. Safaris and family-sized vehicles available.

Daily Services


Weather Update

A daily weather card is placed in your room each morning, helping you plan the perfect day in Rishikesh.

Wake-up Call

Set wake-up calls through your in-room phone, television, or simply request via our concierge. Fresh coffee or tea delivery available.

Room Service

24-hour room service featuring our full à la carte menu. Special dietary requirements are always accommodated with advance notice.

Laundry & Pressing

Same-day laundry and dry-cleaning service with collection before 10:00 AM. Express 2-hour pressing also available.

Wi-Fi Access

Complimentary high-speed Wi-Fi throughout the hotel. Our tech concierge can assist with connectivity or in-room device setup.

Local & Information


Local Dining Recommendations

Our concierge curates personalised dining recommendations based on your preferences — from local organic food to family-friendly cafés.

Local Attractions

Triveni Ghat, Neer Garh Waterfall, and more. We arrange private tours and bespoke itineraries.

Transportation Options

Safari jeeps, private drivers, or bicycle hire — we arrange your preferred way to explore Rishikesh.

Cultural Events

Weekly cultural calendar featuring theatre, exhibitions, concerts, and seasonal markets curated by our team.

Emergency Contacts

24-hour front desk assistance. We maintain relationships with leading local medical providers, pharmacies, and emergency services.

Special Requests


Event Planning

Our events team specialises in weddings, corporate gatherings, birthday celebrations, and intimate private dinners in our exclusive venues.

Guest Feedback

We welcome your feedback at any point during your stay. Speak with our Guest Relations Manager or complete our in-room feedback card.

Language Translation

Our multilingual team speaks 12 languages. Translation services and printed materials in your preferred language available upon request.

Lost & Found

Items can be reported at reception or by calling our dedicated lost property line. We post recovered items worldwide.

Special Dietary Requirements

Vegan, vegetarian, halal, kosher, gluten-free, and allergy-specific menus available across all dining outlets with advance notice.

Need Assistance?

Our concierge team is available 24 hours a day

Call extension 0 from your room, dial +91-9457141414, or simply visit our reception desk.